FidaNet Call Center Software
Elevate customer engagement with FidaNet call center software. Increase operational efficiency, automate complex workflows, and deliver tailored experiences across every customer touchpoint.
- AI-Optimized Communication
- Effortless Productivity Boost
- Unmatched Customer Engagement
Our Partners
Empower Agents with Unified View
Equip your agents with a unified, 360-degree view of every customer interaction. Enhance engagement and operational efficiency with real-time insights, and deliver tailored, impactful support across all communication channels.
Personalize Every Interaction with a 360-Degree Customer View
Real time access to all client interactions across communication channels to deliver tailored customer services.
Expand Your Outreach with Smart Call Broadcasting Tools
FidaNet Call Center Software is recognized for its robust unified communication capabilities and seamless automation of call center operations. With its automated voice broadcasting feature, you can instantly deliver voice messages to your target audience — no agent involvement required.
The platform also enables you to run IVR-based voice broadcasting campaigns with ease, providing real-time insights and detailed campaign performance reports. As a web-based voice broadcast dialer, FidaNet ensures efficient outreach, scalable automation, and measurable impact – all from a centralized interface.
Add Call Details
If you have not already saved the contact details in the voice broadcasting solution, upload or import these details. Add all mandatory information to each record, such as name and phone number.
Record a Voice Message/ Upload an Audio File
Either record a voice prompt using a high quality microphone or upload an audio prompt in WAV or MP3 file format. Use this voice prompt to run your call broadcasting campaign for the selected audience.
Define the Campaign and Hit Send
Define a few values in the campaign, such as immediate send or schedule, concurrent calls, etc. Then click send or schedule, and the campaign will reach the target audience at the right time.
FidaBilling VoIP Billing Solution
Fidabilling VoIP Billing Solution based on FreeSWITCH. It is developed to meet the needs of wholesale, retail, and other VoIP service providers. For several years, it has brought transformational changes in the VoIP industry with its innovative features and exceptional performance.
Fidabilling is recognized as a leading smart telephony platform, offering a comprehensive suite of carrier-grade VoIP solutions tailored for service providers and businesses alike. From Class 4 and Class 5 Softswitches to multi-tenant IP PBX systems, calling card platforms, VoIP billing systems, and mobile/PC SIP dialers, Fidabilling delivers robust tools to drive revenue growth and elevate communication efficiency.
These powerful solutions not only unlock new business opportunities but also optimize operational performance and support end-to-end communication needs across organizations of all sizes.
Added Features
Advanced Call Routing
All Routing rules available to let you leverage the power of advanced call routing strategies: Lossless, CLI & Non-CLI, Priority based, LCR and many more.
DID Management
All inclusive DID solution to manage, allocate, route, and bill DID numbers for all scaled and sized DID service providers.
SIP Trunking
Enjoy benefits of Zero per minute cost and bill per trunk by connecting multiple locations to the hub station / central system.
Multi Tenant IP PBX
Empower your business with unified communication features available in integrated comprehensive IP PBX solution with tenant support.
Calling Card
Competent solution for calling card business with administrative and operational features to manage retail and wholesale business.
Personalized Solution
Add your brand elements in modules, invoices, bills and more. 100% white-label and personalized solution.
Smarter Vehicles Start With Imboni Tracking
IMBONI TRACKING, offers a state-of-the-art GPS tracking solution for vehicles, fleets, assets, and personal use. This advanced tracking system enables real-time location monitoring, route history playback, customizable alerts, and powerful reporting tools all from a user-friendly web or mobile interface.
Products
VH HEADSET
Single earpiece and dual earpiece available, Premium HD audio for call and music Integrated busy-light to avoid interruptions, Passive cancellation keep focused USB-A or USB-C connectivity for your option.
VoIP PHONES
VoIP phones (Voice Over Internet Protocol), are phones that use the internet to make and receive calls instead of traditional telephone lines. They convert your voice into digital signals and send them over a network like Wi-Fi or Ethernet.
RUCKUS
We offer cutting-edge products and services to tackle modern challenges. Leveraging the latest technology, we help you achieve your goals.
RADWIN
The company provides wireless broadband solutions by developing and manufacturing hardware for both point-to-point and point-to-multipoint wireless communication systems.
What we Offer
Account Management
Organize your customers, resellers and providers efficiently effective
Invoices / Billing
Manage invoices & receipts for prepaid/postpaid accounts. Recurring subscriptions and Tax management.
Traffic Plans
Create & manage different rate plans for your customers and resellers.
Reports
Reports available in real time and historic view. Summary and advance reports with important metrics provide consolidated data.
Payment Gateway
Recharge or top-up your account with your preferred payment processing method in real time with Fidabilling payment gateways.
Rates Management
Handle origination and termination rates independently. Gain revenue with least cost routing and cost based routing.
Let's Connect
Let’s Build Your Business Together
Empowering Communication, Unleashing Growth: Fidabilling, where innovation meets success, powering Your businesses over worldwide!